Legal Document

Privacy Policy

We are committed to protecting your personal data and being fully transparent about how we collect, use, and safeguard your information.

Effective May 4, 2026 Last Updated: May 4, 2026

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Section 01

Overview

NeuraSolutions (“we”, “us”, “our”) operates the website at neurasolutions.cloud and provides AI automation, workflow automation, and related consulting services. This Privacy Policy explains what personal data we collect, how we use it, and what rights you have in relation to it.

By visiting our website or engaging our services, you acknowledge that you have read and understood this policy.

Data Controller: Luis Molino, operating as NeuraSolutions. For all data enquiries contact contact@neurasolutions.cloud.

Section 02

Data We Collect

We collect personal data in the following categories depending on how you interact with us:

Contact & Identity Data

Name, email address, and phone number provided via contact forms, Calendly bookings, or direct email
Company name, job title, and business details shared during client engagements

Technical & Usage Data

IP address, browser type, device type, and operating system
Pages visited, time on site, and referring URLs via analytics tools
Cookies and similar tracking technologies (see Section 05)

Project & Business Data

Business process information, workflows, and operational details shared during project delivery
Documents, credentials, and materials provided to enable automation work — handled under strict confidentiality

Section 03

How We Use Your Information

We use the personal data we collect for the following purposes:

To respond to enquiries and schedule discovery calls
To provide and deliver the automation services you have engaged us for
To manage client relationships and deliver project updates
To send relevant communications about our services (only with your consent)
To improve our website performance, usability, and content
To comply with legal and regulatory obligations
To detect and prevent fraud or misuse of our services

We will never use your personal data for purposes incompatible with those stated above without notifying you and, where required, obtaining your consent.

Section 04

Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

Consent — Where you have explicitly agreed to receive communications or tracking via cookies
Contract — Where processing is necessary to deliver services you have engaged us for
Legitimate Interests — To improve our website and maintain business security, where not overridden by your rights
Legal Obligation — Where we are required by applicable law to retain or process certain data

Where we rely on consent as the legal basis, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

Section 05

Cookies & Tracking

Our website uses cookies to improve your experience and to understand how the site is used. We use the following categories:

Essential Cookies — Required for the website to function. Cannot be disabled.
Analytics Cookies — We use Google Analytics to understand visitor behaviour. Set only with your consent.
Preference Cookies — Used to remember your settings and preferences on return visits.
Third-Party Cookies — Set by embedded tools such as Calendly when you interact with booking widgets.

You can control and delete cookies through your browser settings. For more information, visit allaboutcookies.org.

Section 06

Data Sharing

We do not sell, rent, or trade your personal data. We may share it with the following service providers solely to deliver our services:

Calendly — For scheduling discovery and client calls
Google Analytics — For website usage analysis using anonymised data
n8n / Make / Zapier — Automation platforms used in project delivery, only with your knowledge and agreement
WhatsApp Business — For direct communication where you have initiated contact via this channel
OpenAI / Anthropic / other AI APIs — Only where explicitly agreed as part of a delivered system

We may also disclose data where required by law, court order, or regulatory authority.

Section 07

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

Active clients — Duration of engagement plus 7 years for legal and financial compliance
Prospective clients / leads — Up to 2 years from last interaction
Website visitors — Analytics data retained up to 26 months (Google Analytics default)
Email communications — 3 years from last contact, unless part of a legal matter

When your data is no longer required, it is securely deleted or anonymised.

Section 08

Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

Right of Access — Request a copy of the personal data we hold about you
Right to Rectification — Request correction of inaccurate or incomplete data
Right to Erasure — Request deletion where there is no longer a legitimate reason to process it
Right to Restriction — Request that we limit how we process your data in certain circumstances
Right to Portability — Receive your data in a structured, machine-readable format
Right to Object — Object to processing based on legitimate interests or for direct marketing
Right to Withdraw Consent — Withdraw consent at any time where processing is consent-based

To exercise these rights email contact@neurasolutions.cloud. We respond within 30 days. You may also complain to the ICO at ico.org.uk.

Section 09

Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, or disclosure. These include:

Encrypted data transmission (HTTPS/TLS) across all web properties
Access controls limiting data access to authorised personnel only
Secure storage of credentials and sensitive project materials
Regular review of data handling practices and third-party service providers

No method of internet transmission is 100% secure. If you suspect a breach involving your data, contact us immediately at contact@neurasolutions.cloud.

Section 10

Children’s Privacy

Our services are designed for businesses and are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently done so, please contact us and we will delete it promptly.

Section 11

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the “Last Updated” date at the top of this page.

Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

Section 12

Contact Us

For any questions, concerns, or data requests under this Privacy Policy:

We aim to respond to all data-related requests within 30 days of receipt.

Questions about your data?

We’re always happy to help.

Get in touch with any data privacy questions or to exercise your rights under UK GDPR.

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